MyTourGuru believes in helping its customers as far as possible, and has therefore a liberal
cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 72 hours of placing an
order. However, the cancellation request will not be entertained if the orders have been
communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the MyTourGuru marketing team has
obtained on special tours like Group Tour, etc. These are limited occasion offers and therefore
cancellations are not possible.
- In case you feel that the product (trip) received is not as shown on the site or as per your
expectations, you must bring it to the notice of our customer service within 24 hours of
receiving the product. The Customer Service Team after looking into your complaint will take an
appropriate decision.
- MTG will not be liable for any Visa rejections and Hotel cancellation policies would still stand
as they are.
- Refunds can only be given in cases of inclusions mentioned in package confirmed by customer are
not delivered by booking agent. Refunds will not be given in any other case.
- If due to unforeseen circumstances, the traveler has to pay for the inclusions already mentioned
in the package, refund claims for the inclusions part of the package may be considered and
refunded upon submission of proper receipts, provided this was pre-informed to MyTourGuru
advisor or travel agent.
- MyTourGuru guarantees delivery of services booked through MyTourGuru. In case part package is
booked by traveler themselves or outside of MyTourGuru, no claim against such services shall be
entertained.
- In case local attractions are closed for maintenance/weather conditions/government
orders/strike/curfew/natural calamity/other unforeseen reasons, MyTourGuru will try its best to
reimburse the traveler appropriate amount against the same in case refund is possible. However,
MyTourGuru are not obligated for the same and cannot be held liable against it.